Tech, Data & AI
Technical Support Specialist
Technical issues shouldn’t stop your business. Our support agents resolve Tier 1 IT issues for your internal team or your SaaS customers.
WHAT THEY DO?
Ticket Resolution
Troubleshooting login, password, and software errors.
Onboarding
Setting up accounts for new employees.
Documentation
Writing “How-To” articles for your knowledge base.
Escalation
Triaging complex bugs to your engineering team.
VA Ready: Proficient In Your Tools
Our Technical Support Specialists are proficient in industry-standard platforms, so onboarding is seamless.
Zendesk, Jira, TeamViewer, Office 365 Admin.
HOW IT WORKS?
Technical Support Specialist
Troubleshooting Simulation
We break a fake account and watch them fix it
Communication Check
Ensuring they can explain tech concepts to non-tech people
Find the Perfect Fit for Your Budget
Choose from our range of flexible pricing options that cater to your specific needs.
Entry Level
$6.00 – $8.00 /hr
+ $680 Management Fee
Intermediate
$8.00 – $12.00 /hr
+ $680 Management Fee
Advanced
$12.00 – $18.00 /hr
+ $680 Management Fee
Frequently Asked Questions
Can they handle server issues?
No. They handle “User Support.” Server architecture requires a DevOps engineer.
Ready to get started?
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