Sales and customer Services
Customer Services Representative
Fast response times equal happy customers. Our CSRs handle tickets, chat, and refunds so you can protect your brand reputation.
WHAT THEY DO?
Omnichannel Support
Managing inquiries via Email, Live Chat, and Phone simultaneously.
Ticket Resolution
Solving Tier 1 issues (tracking, refunds, login issues) without escalating.
Review Management
Responding to public reviews on Google/Trustpilot to manage brand image.
Knowledge Base
Updating your FAQ articles based on common customer questions.
VA Ready: Proficient In Your Tools
Our CSRs are proficient in industry-standard platforms, so onboarding is seamless.
Zendesk, Intercom, Freshdesk, Gorgias, Help Scout.
HOW IT WORKS?
Customer Services Representative
Empathy Test
Assessing EQ to ensure they de-escalate angry customers
Platform Training
Mastery of macros and tagging in your helpdesk
QA Scoring
Regular review of ticket responses for tone and accuracy
Find the Perfect Fit for Your Budget
Choose from our range of flexible pricing options that cater to your specific needs.
Entry Level
$6.00 /hr
+ $680 Management Fee
Intermediate
$6.00 – $8.00 /hr
+ $680 Management Fee
Advanced
$8.00 – $12.00 /hr
+ $680 Management Fee
Frequently Asked Questions
Can they cover weekends or nights?
Yes. We can build a rotating roster to ensure you have 24/7 coverage or specific weekend support.
Ready to get started?
Build Your Dream Team, On Your Terms.
Discover the right virtual assistant for your business and enjoy full transparency in both process and pricing. Get matched today and let’s build your team on your terms.